Privacy policy

OBJECTIVE, SCOPE AND APPLICABILITY

Moosh (operated by Shoreline Essentials) (referred to as "Company", "we", "our", or "us") values your privacy and is committed to protecting it.

This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and transfer Personal Information (defined below) through our controlled platforms, including www.moosh.world and any associated mobile or web applications (collectively referred to as the "Platform"), in connection with individuals who access our Platform, interact with us, provide information, or whose information we collect in relation to the sale of our products ("Products").

This Policy does not apply to:

Information collected offline unless specifically stated
Third-party websites not linking to this Policy
Third-party platforms or services not controlled by us

By accessing or using our Platform and providing your information, you consent to the collection, use, disclosure, and processing of your information as described in this Policy. If you do not agree with the terms of this Policy, you may choose to discontinue use of the Platform.

Further, by providing your mobile number, you expressly consent to receive service-related and promotional communications from us via SMS, WhatsApp, calls, or other electronic means, even if your number is registered under the National Do Not Call Registry under the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). Such communication shall not be considered Unsolicited Commercial Communication under applicable regulations.

For the purposes of this Policy, "Personal Information" means information that directly or indirectly identifies you, either alone or in combination with other information available with us. It excludes information that is publicly available or furnished under applicable laws such as the Right to Information Act, 2005.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We interact with you via our Platform, email, SMS, WhatsApp, phone, and social media channels. We collect Personal Information in the following ways:

1. Information You Provide Directly

We collect Personal Information that you voluntarily provide when you:

Create an account
Place an order
Subscribe to newsletters
Participate in surveys, contests, or promotions
Contact customer care
Submit reviews or feedback

This may include your name, email address, shipping address, billing address, phone number, and payment details. You may choose not to provide certain information, but doing so may limit your ability to use certain features of the Platform.

2. Automatic Collection

When you use our Platform, we automatically collect certain information, including:

IP address
Device type and operating system
Browser type
Website usage data
Clickstream data
Cookies and tracking information

We use cookies, web beacons, and similar technologies to improve functionality, personalise experiences, conduct analytics, and administer the Platform. This information alone does not identify you unless combined with Personal Information.

3. Information from Third Parties

We may receive Personal Information from:

Logistics partners (for delivery updates)
Payment gateways
Social media platforms (if you log in through them)
Marketing and analytics partners
Publicly available sources

We are not responsible for the privacy practices of third-party platforms.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect only information necessary to provide Products and improve our Services. Categories of Personal Information include:

Name, email address, phone number
Shipping and billing addresses
Country and location information
Date of birth (if voluntarily provided)
Payment details (processed securely via payment partners)
Product preferences and purchase history
Customer reviews and feedback
Technical device data, IP address and browsing behaviour

Sensitive financial information is processed via secure payment gateways and is not stored by us unless required by law.

PURPOSE OF COLLECTION

We use your Personal Information for the following purposes:

Processing and fulfilling orders
Delivering Products and managing returns/refunds
Customer service and support
Account management
Sending order confirmations and updates
Sending marketing communications and offers
Improving Platform performance and user experience
Conducting analytics and research
Preventing fraud and ensuring security
Complying with legal obligations, establishing or defending legal claims

ANONYMISED AND AGGREGATED DATA

We may create anonymised and aggregated data for analytics and research purposes. This data does not identify you and may be shared with third parties.

HOW WE STORE YOUR PERSONAL INFORMATION

Your Personal Information may be stored on secure servers operated by us, with third-party cloud service providers, or through secure Shopify infrastructure. All third-party processors are required to maintain appropriate security safeguards.

DATA RETENTION

We retain Personal Information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

OPTING OUT & WITHDRAWAL OF CONSENT

You may unsubscribe from marketing emails using the "unsubscribe" link, update your account information via your account dashboard, or contact customer support. You may withdraw consent at any time by writing to us at care@mooshcare.com.