Refund policy

We aim to provide a thoughtful and seamless experience with every Moosh order.

Due to the nature of personal care and hygiene products, we do not offer refunds once goods are sold. Returns or exchanges are only accepted in the specific cases mentioned below.

Damaged/Tampered Products (Within 24 Hours)

If you receive a product that is tampered, damaged, leaking, or broken upon delivery, please notify us within 24 hours of receiving your order. Email us at help@moosh.world with:

• Clear images of the outer packaging and product
• An unboxing video (mandatory for damage claims)
• Your order number

Once reviewed and approved, we will arrange an exchange only. Products sent back without prior written approval will not be accepted.

Product Quality Concerns (Within 7 Days)

If you have concerns regarding product quality, please contact our customer care team within 7 days of delivery.

Each case will be reviewed individually. If the issue is verified and approved, we may offer a replacement at our discretion. Please note: Individual results may vary depending on hair type, skin type, and usage. Variations in personal experience do not automatically qualify for exchange.

Important Notes

• No refunds once goods are sold.
• Moosh is not responsible for damage occurring after successful delivery.
• Sale items, promotional items, and gift cards cannot be returned or exchanged.
• Opened or used products cannot be exchanged, except in cases of verified transit damage.
• Requests made after the specified timelines will not be eligible.

Exchanges

If your exchange request is approved, we will share return shipping instructions. The product must be returned in its original packaging (where applicable). Once we receive and inspect the product, your replacement will be processed.

All the Exchange/Replacement products will be delivered with 7 - 8 business days.

Moosh reserves the right to decline exchanges that do not meet the above conditions.